Warranty

What is include on your product warranty ?

Dhatri Jewellery is using the quality material to ensure the long lasting usage. However due to the body chemical compound, environtment of each wearer is different. So for some people the jewellery may get dirty easily.

We give 1 year warranty for cleaning and polishing jewellery for all items. Please contact us by

Email dhatrijewellery@gmail.com or whats app +6281936126852, with subject “ cleaning “ .

Once we received your request we will advise you which one is the best way to dispatch the item directly to our warehouse or to send by courier. However all shipping cost is not covered by Dhatri jewellery.

Rings can only be sized up or down by one size, provided they have a sizing bar. Bracelets and necklaces can only be sized down for free. However more than 39% discounted items are not repair for free. There will be additional charge for $ 15 each product. Shipping is not covered by Dhatri Jewellery. The process will be up to 5 days.

We give 1 year warranty for mechanical damage such as clasp stuck or cant open for all jewellery which not on sale more than 39% . Please refer to Return and Repair Policy for information about how to dispatch the item.

 

What is not include on your product ?

 Broken stone, broken chain, broken items.

 

Important Notes

 Wearing jewellery oftenly during water activities also will affecting the long last shine of the jewellery either the silver or the stone. So have to clean regularly with jewellery cleaner and soft cloth.