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Terms and Condition

Welcome to Dhatri Jewellery, please read the following Terms and Conditions before using this site. By accessing this site, you agree to be bound by these Terms and Conditions. These Terms and Conditions may be updated from time to time. Accordingly you should check before making any purchase. If at any time you do not agree to these Terms of Conditions, please do not use this site.


Online Shopping
We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor’s display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read Delivery and Returns and Repair Policy.


Customer Experience
Our customer experience team will be delighted to help you place an order over Email, Whatsapp, advise you on the range of products we offer on our website and help you with queries about payment.

Our customer experience team can be responded on Whatsapp  +6281936126852 during the following times:

Monday-Friday: 10:00am – 5pm (GMT +8 /Central Indonesian Times)
Bank Opening: 10am – 3pm (GMT +8 /Central Indonesian Times)

Alternatively you can email us at dhatrijewellery@gmail.com


Contact Details
Our primary method of communication with you is by email. Therefore please ensure the email address you provide us with is correct. All order and dispatch confirmations will be sent to the email address you provide. In the unlikely event of a problem with your order, we will contact you by email or Whatsapp ( If you provide your number on customer details ). Again, please ensure the contact telephone numbers you provide are accurate.

 

Orders
Once you have completed the checkout process we will send you an order confirmation email detailing the products you have ordered. This is not an order acceptance. Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered unless we have notified you that we do not accept your order.
Non-acceptance of an order may be a result of the following:

The product you ordered being unavailable from stock
Our inability to obtain authorization for your payment
The identification of a pricing or product description error
All orders can be placed via our customer experience team.
Unfortunately we are unable to accept PayPal payments or Interest Free Credit applications over the telephone. However, for payment please refer to Payment Terms.

 

Custom Orders Terms
At Dhatri Jewellery, our commitment to service excellence extends to expert guidance assisting with special orders and, where possible, custom modifications to jewellery pieces available for purchase on our site. We are happy to work with you to bring your design to live, send your design to us and we will discuss with you within our production capabilities, design aesthetic and high standards of craftsmanship. Please contact us through email with subject “Custom Orders” .


Customer satisfaction is our goal, however, Dhatri Jewellery reserves the right to alter, decline, or cancel special (custom) orders. Special orders are subject to these Custom Order Terms and the Dhatri Jewellery Policies. In case of a conflict between the Terms and the Policies, these Terms shall apply.

Due to the labor involved with crafting special orders to desired specifications, all pieces created for special orders are final sale and are ineligible for return or refund.
For payment please refer to Payment Terms.

 

Important Note
Please be mind each pendant have not similar color hue because  each natural untreated gemstone have their own physical color character. 

Please allow some 10% differences on color hue between the picture and the actual product due to the photography reason for maximal colour. The color hue difference also possibly because of the different on each of our digital display screen.

 

Privacy Policy
Dhatri Jewellery (the “Company”) respects your privacy. We collect certain information when you visit the Dhatri Jewellery website (the “Site”), in order to improve your shopping experience and allow us to better communicate with you. This privacy policy is intended to assist you in understanding what information we gather when you visit the Site, how we use that information, and the safeguards we have in place to protect the information.

By using and submitting information to the Site, you are agreeing that we may collect, use, and disclose the information we collect in accordance with the purposes and uses identified in this policy. For other terms and conditions that apply to your use of the Site, please review our Terms of Use.

Information We Collect Online
Personal Information For purposes of this privacy policy, “personal information” means any information by which someone can be personally identified, including name, address, telephone number, email address, billing and account information, credit or debit card information, and other similar information. We collect personal information from you only when you voluntarily provide us with this information, such as when placing an order through the Site or establishing an account. While not personal information by itself, the Company also collects and retains information about purchases you make on the Site. Browsing Information; Cookies When you visit the Site, our web servers may automatically recognize certain non-personally identifiable information about you, such as your domain name, access provider, IP address, and browser language. The Site also uses a browser feature known as a cookie, which assigns a unique identification to your computer. The Company uses cookies to measure activity on our Site. This information allows us to make improvements and updates to the Site.

How We Use Your Information
We use personal information collected on the Site for the specific purpose for which it was volunteered (for example, to purchase a product); to improve the content; appearance and utility of the Site, to understand your needs and preferences; to manage our business, administer accounts and collect and process payments; to detect and protect us against fraud or other illegal activities; and as permitted by, and to comply with, any legal or regulatory requirements.

How We May Share Information
We may also share your information with selected third parties who provide services to us, including to process payments, monitor Site activity, serve Site content, and help to maintain Site database. Our service providers are not authorized to use your information for any purpose other than to provide the contracted services. We also must reserve the right to disclose information about you as required by law, in response to legal process including law enforcement requests, and where needed to protect the safety, property, or legal rights of users of the Site, or the Company or its affiliates or third parties. We may on occasion provide a link to a third party website. If you elect to provide your personal information on that third party website, this information will be subject to that third party website’s privacy policy and security practices. We are not responsible or liable for any content presented.

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