Terms and Condition
Welcome to Dhatri Jewellery, please read the following Terms and Conditions before using this site. By accessing this site, you agree to be bound by these Terms and Conditions. These Terms and Conditions may be updated from time to time. Accordingly you should check before making any purchase. If at any time you do not agree to these Terms of Conditions, please do not use this site.
We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor’s display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read Delivery and Returns and Repair Policy.
Our customer experience team will be delighted to help you place an order over Email, Whatsapp, advise you on the range of products we offer on our website and help you with queries about payment.
Our customer experience team can be responded on Whatsapp +6281936126852 during the following times:
Monday-Friday: 10:00am – 5pm (GMT +8 /Central Indonesian Times)
Bank Opening: 10am – 3pm (GMT +8 /Central Indonesian Times)
Alternatively you can email us at email@example.com
Our primary method of communication with you is by email. Therefore please ensure the email address you provide us with is correct. All order and dispatch confirmations will be sent to the email address you provide. In the unlikely event of a problem with your order, we will contact you by email or Whatsapp ( If you provide your number on customer details ). Again, please ensure the contact telephone numbers you provide are accurate.
Once you have completed the checkout process we will send you an order confirmation email detailing the products you have ordered. This is not an order acceptance. Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered unless we have notified you that we do not accept your order.
Non-acceptance of an order may be a result of the following:
The product you ordered being unavailable from stock
Our inability to obtain authorization for your payment
The identification of a pricing or product description error
All orders can be placed via our customer experience team.
Unfortunately we are unable to accept PayPal payments or Interest Free Credit applications over the telephone. However, for payment please refer to Payment Terms.
Custom Orders Terms
At Dhatri Jewellery, our commitment to service excellence extends to expert guidance assisting with special orders and, where possible, custom modifications to jewellery pieces available for purchase on our site. We are happy to work with you to bring your design to live, send your design to us and we will discuss with you within our production capabilities, design aesthetic and high standards of craftsmanship. Please contact us through email with subject “Custom Orders” .
Customer satisfaction is our goal, however, Dhatri Jewellery reserves the right to alter, decline, or cancel special (custom) orders. Special orders are subject to these Custom Order Terms and the Dhatri Jewellery Policies. In case of a conflict between the Terms and the Policies, these Terms shall apply.
Due to the labor involved with crafting special orders to desired specifications, all pieces created for special orders are final sale and are ineligible for return or refund.
For payment please refer to Payment Terms.
Please be mind each pendant have not similar color hue because each natural untreated gemstone have their own physical color character.
Please allow some 10% differences on color hue between the picture and the actual product due to the photography reason for maximal colour. The color hue difference also possibly because of the different on each of our digital display screen.
Information We Collect Online
How We Use Your Information
We use personal information collected on the Site for the specific purpose for which it was volunteered (for example, to purchase a product); to improve the content; appearance and utility of the Site, to understand your needs and preferences; to manage our business, administer accounts and collect and process payments; to detect and protect us against fraud or other illegal activities; and as permitted by, and to comply with, any legal or regulatory requirements.
How We May Share Information